Plumbing Service With High Standards
Customer service is a key part of our job. Our company’s most vital asset is you, our customers. Without you, we would not and could not exist in business. We know that when you are satisfied, you not only help us grow by continuing to do business with us, but recommend us to your friends and neighbors.
(And if you do recommend us, we’d like to send you a thank you gift!)
Here’s a list here of some of the Plumbing Service Rules that we try to live by.
|1.||Know who we work for.|| We are in business to service your plumbing needs.|
We never forget that you make our jobs possible.
|2.||Be a good listener.||We take the time to identify your needs by asking questions and concentrating on what you are really saying so that we are aware of problems or upcoming needs.|
|3.||Be friendly.||We treat you as an individual and recognize the person that you are, and that everyone’s needs are not the same. We are always courteous and respectful.|
|4.||Say “Yes”.||We always look for ways to help. When you have a request (as long as it is reasonable) we try to find a way that we can do it. We always do what we say we are going to do.|
|5.||Apologize.||If something goes wrong, we apologize. We deal with problems immediately and let you know what we have done or will do to remedy the situation.|
|6.||Get feedback.||We encourage and welcome suggestions about how we could improve. We routinely do follow up calls and send thank yous to make sure you are satisfied and appreciated.|